
Opening night of The Skin of Our Teeth, 2019. Photo by Jacey Rae Russell.
Job Opportunities
Ticket Office Associate
LOCATION: | Pittsfield, MA / Stockbridge, MA |
COMPENSATION: | $17/hour, approximately 15-30 hours per week |
STATUS: | Year Round OR Seasonal opportunities available; Hourly; start date effective immediately |
WORK HOURS: | Tuesday through Sunday; 11:45am – 8:00pm, based on schedule; most shifts are (5) hours in length and some nights & weekends are required |
Berkshire Theatre Group (BTG) is seeking a Ticket Office Associate to join our team and work closely with our Ticketing Manager & Patron Services team. This position is responsible for providing customer service to patrons both in-person and over the phone and will be scheduled at one of our two locations (Pittsfield, MA or Stockbridge, MA). Ideal candidates will have at least one year of relevant customer service and payment processing experience.
Responsibilities Include:
- Complete training for Spektrix ticketing system
- Stay up-to-date with new resources from Spektrix, event pricing information, promotional codes and special offerings from BTG.
- Provide excellent customer service while answering phones, processing ticket sales using Spektrix, and interacting with patrons both in-person and over the phone
- Assist patrons with seat selection, performance selection and recommendations on future attendance
- Provide patrons with knowledge of Berkshire Theatre Group
- Update patron information in ticketing system
- Reconcile sales (and other forms of income) consisting of cash, credit cards and checks at close of business day
- Attend rehearsal run-throughs of upcoming performances as available
- Coordinate third-party ticket sales (e.g. Half-Tix Program, Ticket Exchange Program)
Preferred Skills & Qualifications:
- Excellent customer service experience
- Experience with payment processing (cash and credit card transactions)
- Attention to detail
- Comfort with MAC or PC computers
- Comfort with Google Suite (Gmail, Calendar, Google Drive)
- Reliable transportation
- One year of prior experience in a customer service related field
TO APPLY
Please send cover letter and resume to:
Corey Cavenaugh
Managing Director
hiring@berkshiretheatre.org
About Berkshire Theatre Group
The Colonial Theatre, founded in 1903, and Berkshire Theatre Festival, founded in 1928, are two
of the oldest cultural organizations in the Berkshires. In 2010, under the leadership of Artistic
Director and CEO Kate Maguire, the two organizations merged to form Berkshire Theatre Group
(BTG). Berkshire Theatre Group’s mission is to support wide ranging artistic exploration and
acclaimed performances in theatre, dance, music and entertainment. Every year, BTG produces
and presents performances to over 68,000 attendees and, through our Educational Program,
serves over 11,000 Berkshire County school children annually. In July 2020, Berkshire Theatre
was the first company in the United States to earn approval from Actors’ Equity Association to
produce a musical (Godspell) in the wake of the COVID-19 Pandemic. In 2028, Berkshire
Theatre will celebrate 100 years of making theatre.
Berkshire Theatre Group is committed to Inclusivity, Diversity, Equity, and Access and is proud
to be an equal opportunity employer. BTG welcomes and encourages people from all
backgrounds to participate in every facet of our organization as having a multitude of diverse
voices expands and enhances the work we do. All qualified applicants will receive consideration
for employment without regard to race, religion, color, national origin, sex, disability, age,
veteran status, and other protected status as required by applicable law.
BTG’s vision is to be a center for creative work that enriches, educates, invigorates, transforms,
and strengthens our community for the better.
Seasonal
Berkshire Theatre Group, will celebrate its 97th year as a professional theatre in Western MA in 2025 and is accepting resumes for our administrative & production teams for our 2025 season. Employment dates range from mid-May through early-September during the summer season, but vary based on position.
Production
Assistant Technical Director
Draftsperson
Lead Carpenter
Carpenters
Scenic Charge
Scenic Artist
Props Carpenter
Props Artisan
Assistant Costume Coordinator
Cutter/Draper
Stitchers
Wardrobe Supervisor
Wardrobe Crew
Assistant Lighting Supervisor
Electricians
Assistant Audio and Projections Supervisor
Audio & Projections Engineer
Production Management Associate
Production Assistant
General Technician / Production Swing
To apply for a position on our production team, send a cover letter and resume to Berkshire Theatre Group, Peter Durgin, Director of Productions at hiring@berkshiretheatre.org.
Administrative:
General Management Assistant
Assistant Company Manager
Company Management Associate
Administrative Assistant
Front of House:
Ticket Office Associates
House Management Associate
To apply for a position on our administrative team, send a cover letter and resume to: Berkshire Theatre Group, Corey Cavenaugh, Managing Director at hiring@berkshiretheatre.org.
Volunteering
Berkshire Theatre Group has numerous volunteering opportunities that can fit your schedule and lifestyle. In addition to working as an usher at one of our events, we are constantly looking for support on everything from mailings to gardening across our campus. No matter what your skills or interests, we can use your support.

Volunteer Reception 2018
Some of our volunteering opportunities include:
- Ushering at shows and events
- Database management
- Gardening and landscaping
- Assistance with mailings
- Phonebanking
- Building improvements
In exchange for your assistance, we provide complimentary access to BTG productions when available along with an exclusive invitation to a Volunteer Appreciation Event at the end of the summer.
For more information on volunteering opportunities, please contact:
Fabienne Theriault
Manager of Volunteer Services
413-448-8084 x31
volunteer@berkshiretheatre.org